FAQ
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⭐ How to Resync an Order
"My order didn't import into my Accounting package" If an order doesn't import into your accounti... -
⭐ Why don't I receive emails from the website anymore?
If your order confirmation emails, or other admin related emails from the site have stopped - thi... -
How to reduce or prevent bot activity on your payment gateway
THE PROBLEM: There's now an ever increasing presence online of bots and unscrupulous types who ar... -
Web Ninja Connector Upgrade - April 2021
Your TLS needs some Love! Your Web Ninja e-commerce Connector needs an upgrade. The Connector i... -
Pricing on website not reflecting what is in my accounting software
If you have recently updated pricing in your accounting software and it's not being reflected on ... -
CMS User Management
OVERVIEW As a part of our continued commitment towards excellence and safeguarding your data, our... -
2 Factor Authentication (2FA) FAQ
Common questions we're asked about the 2FA process Q: Do I have to enter this code every time I l... -
2 Factor Authentication for Web Ninja
SECURITY UPDATE OVERVIEW Security is vitally important to us at Web Ninja, so from 20 October, 20... -
Error on Fishbowl Orders Sync: Failed Understanding Data Response
SCENARIO When attempting to sync an order to Fishbowl, you encounter an error that highlights the... -
Where to get a copy of a Web Ninja invoice
If you need a copy of an invoice, you can view all your invoices through our website. When viewin... -
What Determines Search Results?
Q: When I type in a search with a few words - how come some results show higher than others? A:... -
Sync Security
Q: How secure is Webninja's sync? A: The sync software by default connects to Webninja's servers ... -
Your software does not appear to be running, please start the software
The Web Ninja software runs as a Microsoft Service. If you are getting this or a similar message ... -
Updates to Payment Express PXPAY2.0
Q. "We have been advised by Payment express that they are updating from PXpay1.0 to PxPay2 on th... -
Why can't I delete online accounts via the sync?
SYMPTOM: If your site's been configured to sync new accounts from your accounting software to th... -
Why does the sync always stall on the square white box?
Who does this apply to? Only customers using Webninja's Second Generation sync software Desc... -
ERROR: "Too many GST rates" on import
Who does this article apply to? Only customers using Webninja's 2nd Generation software could be ...