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INCIDENT: Amazon Servers experiencing intermittent 503 errors

As of 11:20am this morning we started experiencing intermittent 503 errors on accessing sites via Amazon's AWS servers.

This does not affect any sites currently running on shopau2, shopau4, shopau8 and shopau9 (if you're using our previous generation software, Shopping.exe "Webninja Ecommerce" - then your site won't be affected by this)

We'll be posting regular updates as often as possible.

Nolan Completed

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RESOLVED

These issues haven't returned since 1pm QLD yesterday and our developers have put several extra measures in place to prevent another incident like this from happening.

Nolan
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UPDATE: 12:20pm

The developers are still investigating this issue.
We HAVE at least identified any site running a custom SSL certificate appears to be without issue at present - or at least at a reduced severity.

Nolan 0 votes
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MONITORING:

Services have settled down and websites are consistently accessible now - however there may be some initial slowness due to the server-side caches re-building.

We'll be keeping a close eye on this through the afternoon to monitor for any possible relapses.

Nolan 0 votes
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MONITORING:

No further incidences have been reported or observed this afternoon and our developer team will be continuing to monitor and track the issues from earlier today.

I'm requesting an official update in the morning tomorrow at our daily meeting and will be checking if an official mail-out will be sent regarding the cause of this issue - otherwise I'll post the final update here in the morning of 6 Oct

Nolan 0 votes
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