Web Store Resources

Common Errors

• Error on sync to Exonet: Syntax error or access violation
• MYOB Account Right Live error on order sync
• MYOB Advanced Sales Order Error - The vendor status is 'Inactive'
• Paypal error on checkout "This invoice has already been paid"

Data Issues

• What to check if your recent price changes aren't showing online

Domains, SSL Certificates and DNS

• Webninja's Amazon SSL Certificates - How to Authenticate Your Domain Via DNS
• 301 Redirects - Redirect Old Links and Fix Broken Links
• 1 Aug 2016 - Web Server DNS/ Access Issues

FAQ

• ★ 2 Factor Authentication (2FA) FAQ
• ★ Updates to Payment Express PXPAY2.0
• How to reduce or prevent bot activity on your payment gateway
• Web Ninja Connector Upgrade - April 2021
• Pricing on website not reflecting what is in my accounting software
• CMS User Management

See all 18 articles

Internal Knowledge Base

• Jiwa ODBC driver setup
• Tencia ODBC Driver Set-up

Payment Options and Gateways

• CommWeb MPGS Set-up
• How do I turn on Payment Methods?
• How do I configure payment method restrictions based on customer types/credit terms?
• Find Missing Orders with Webninja's Temporary Orders Module
• No order created even when credit card payment received

Product and Category Images

• ★ Product Image Requirements
• Data isn't Syncing After Sync Software Upgrade/Install
• Tag Images Set-up (Brand, Range etc.)
• Managing Category Images - Default Method
• Managing Category Images from a User Field

General Payment Queries

• Credit Card & Payment Gateway Surcharges

Add on Modules

• ★ Google Maps API for Stockists Search
• Web Ninja Blog Module
• Integrate Share This with the site
• Share This Property ID
• How do Quotes work?
• Promotions Module - Guide

See all 16 articles

SEO

• SEO Advice: Adding Alt Text to Images
• How do I enter data into the SEO Manager?

Shipping

• MYOB Advanced - Shipped Orders
• Advanced Shipping Tables - International Shipping Codes
• New Zealand rural and standard postcodes
• How to setup the advanced shipping tables
• There are no freight options available on checkout
• There are no freight options available on checkout

Product Data Integration

• Web Ninja Software Installation
• PDF File Size Limits
• How do I Add/ Remove or Change my categories?
• Truncated or broken product descriptions or attributes
• How do I sort categories?
• How do I sort products?

See all 10 articles

Customer Integration

• MYOB Advanced - Create Customer Feature
• Why do my account customers' orders sync as "Cash Sales" ?
• What is a customer type and how do I change it?
• Old Address Still Shows Up on an Order