When the customer is checking out - on the freight selection page - they get a message saying something about unable to calculate freight or this is the only freight option available - with either no freight option visible or fewer than expected freight options (eg. perhaps they're close enough to your warehouse that they should have pick-up as an option as well as delivery - but no delivery option is visible, only pick-up)
The freight is configured in our freight tables.
NOTE: if using Webninja's Second generation sync software - these settings are in the software. If using Webninja's current generation software and CMS - you'll need to edit the freight tables via the online CMS - if you're unsure which version you're using - please refer to these articles explaining the different versions of CMS and Software.