Who does this apply to?
This applies to any Webninja integrated web shop. It is most relevant for B2B companies with established customer relationships where customers frequently place orders, and you are familiar with their contact details.
SYMPTOM:
You receive an order with an outdated delivery address or contact name for a customer. However, when you check their details in the CMS, the name and address appear to be up to date.
CAUSE:
By default (unless you've specifically requested this feature to be disabled), customers can save multiple address book entries to choose from during checkout. If a contact has been updated in the CMS, such as replacing an old contact with a new one, the original address book entries remain linked to the customer's login and may still appear during checkout.
RESOLUTION:
Ask your customer to log in, navigate to My Account, and select "View or change entries in my address book". From there, they can edit, add, or delete address entries as needed.