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Gift Vouchers

This article will guide you through creating gift vouchers on your site. The article is divided into three sections:

1. Set-up

2. Purchasing a Gift Voucher

3. Redeeming a Gift Voucher

 

1. Set-up

First set-up a product as a gift voucher. A common set-up method is to create all vouchers in your accounting software and assign them to a category called ‘Gift Vouchers’. Once you've done this, send the gift voucher stock code/s to your Web Ninja contact who will add them to the configuration of this feature and make these vouchers active.

 

You will then find that the Gift Voucher field has been activated on the payment page in the checkout of your site, allowing customers to add the voucher code to the order.

 

 

2. Customer Gift Voucher Purchasing

Your customers will now be able to purchase and redeem gift vouchers on your site. The first step will be for the customer to purchase the gift voucher. They will be able to purchase the vouchers using the same method as purchasing other products on the site. You can configure your vouchers to be only be bought by specific customer types but any customisation should be confirmed through your Web Ninja contact before finalising the implementation of this feature.

 

When the customer purchases a gift voucher, you will find the record of the gift voucher purchase under the Gift Voucher menu in the CMS.

 

 

The gift voucher will be in the state of 'Pending' requiring you to make the voucher active or inactive. You will also notice that there is a code assigned to the voucher. Update the voucher to 'Active' and click the 'Save Gift Voucher' button.

 

This will send the customer an email, notifying them that their Gift Voucher is available to use and confirming the gift voucher code.

 

3. Redeeming a Gift Voucher

When a gift voucher is purchased, anyone can use the gift voucher providing they have the unique gift voucher code. They can enter this when on the payment page allowing them to receive a discount on the total of the sales order.

 

When they enter the unique code, the total of the gift voucher will be applied to the sales order. This will either use up all the gift voucher value or use part of the gift voucher value if the cart total is less than the value of the gift voucher.

Note: If a customer uses only part of the value of the gift voucher, the remaining balance is not stored against any account due to the fact that any customer can use the gift voucher once purchased on the site.

 

 

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