Looking for something?
Follow

Exonet Orders - Common errors that prevent orders from syncing

SYMPTOM:

In the orders view in the website CMS - an order is highlighted red.

When you review the order's details - there's a red error message at the top that says:

"ERROR [HY010] [Microsoft][ODBC SQL Server Driver]Function sequence error"

 

CAUSE:

Exonet's order fields are limited to a maximum character length.
Most commonly this is set to 30 characters per line for address fields and many custom fields - although some Exo partners have increased this to 32 characters.

This is often caused by custom write field mapping. If you are sending custom code to the Order Write Fields please ensure that you put |raw 

eg 

{{ orderProduct.getProduct.getUser1|raw }}

This stops it from converting html symbols into their escaped counterparts & becomes &

Exo needs the raw value

Let us know if this information has been helpful.
We'd love to hear your feedback!

0 out of 0 found this helpful
Have more questions? Submit a request

Comments

Powered by Zendesk