Web Ninja Support

My order didn't import into my Accounting package

If an order doesn't import into your accounting package, you can always resend the order. Note: there could be other reasons why it's not importing, but this is worth trying before you look further, or even log a ticket. Before you resend the order, check the error message tha...

Why don't I receive emails from the website anymore?

If your order confirmation emails, or other admin related emails from the site have stopped - this is most likely due to the fact your email server or server-side anti-spam (eg. Spamcop, Barracuda, Panda) have blocked or denied emails from our server. Once this happens, you ne...

Product Image Requirements

IMAGE FILE TYPES Our sync will allow for product images to be in the following formats: .jpg, .JPG, .JPEG .gif (The site will convert it to a jpg once uploaded) .png Please Note: while we don't import images that are in .webp format, we do make every attempt to convert your i...