• Welcome to your Help Center!

• How to Clear Browser Cache - Desktop Browsers
• What version of the Web Ninja Syncronisation Software do I have?

• 301 Redirects
• 1 Aug 2016 - Web Server DNS/ Access Issues

• Updates to Payment Express PXPAY2.0
• My order didn't import into my Accounting package
• Why can't I delete online accounts via the sync?
• Q: Why don't I receive my order confirmation emails anymore?
• Why does the sync always stall on the square white box?
• ERROR: "Too many GST rates" on import

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• How do I turn on Payment Methods?
• How do I configure payment method restrictions based on customer types?
• Find Missing Orders with Webninja's Temporary Orders Module
• No order created even when credit card payment received

• Managing Category Images

• CSV Download/Upload
• How do I setup a featured product?
• How do I upload data via a spreadsheet? [Optional]
• Adding Grouped Product Data [Custom Feature]
• How do I flag an item as dangerous good? [Custom Feature]
• How do I flag a product as a bulky item? [Custom Feature]

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• There are no freight options available on checkout
• There are no freight options available on checkout

• Permits in Attache - How do they work?
• How do I setup by sync tab?
• How do I setup a stockist in Attache? [Custom Feature]
• How do I import my order into Attache?
• Where do I save my product images for Attache?
• Creating web customers out of Attache

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• Error on KFI order import - missing stock location

• Setting up category images
• Enable Stock Manager
• Featured Product Configuration
• SEO Configuration
• Infusion Error on Orders Sync - "unable to write to Locate"
• How to configure specials for Infusion

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• Jiwa 7 Upgrade

• Exonet Orders - Common errors that prevent orders from syncing
• Customer Upload from Exo using
• Customer Upload from Exo using
• Can I display my incoming stock date?

• Resetting User Passwords in MYOB Premier19
• MYOB Premier ODBC config

• How do I Add/ Remove or Change my categories?
• Truncated or broken product descriptions or attributes
• How do I sort categories?
• How do I sort products?
• Manual Category Administration
• How do I add notes to a product?

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• Why do my account customers' orders sync as "Cash Sales" ?
• What is a customer type and how do I change it?
• Old Address Still Shows Up on an Order

• How do i setup images for products using Ostendo Colour/ Size/ Grade variants?

• Introduction to Webninja's CMS

• Embedded Videos just show a white box on secure pages
• How do I add product data in the CMS?

• How do I prepare my images for the gallery?
• How do I edit my image gallery on the homepage?
• How do I make CMS images responsive?

• How do I add a new page?

• How do i embed a video as an iframe?
• How do i embed a video?

• Customer Back Orders

• Customer Quick Pick

• Customer Invoices Training Video

• Order Templates

• About Mailchimp
• What is Mailchimp eCommerce360?